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New customer onboarding

Onboard every customer in minutes

Speed up customer onboarding without compromising security or compliance. itsme® simplifies identity verification, reduces drop offs, and makes new customer onboarding faster and smoother than ever.

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Use case=Onboarding Use case=Onboarding

Smooth onboarding, impeccable first impression

Make joining your platform effortless with itsme®. Simply integrate our streamlined onboarding flows to lower dropouts, boost completed conversions on the first attempt, and leave a strong first impression.

Checkmark 2  Eliminate manual forms and uploads with verified digital ID

Checkmark 2  Reduce onboarding time to under 5 minutes

Checkmark 2 Tap into a user base of over 7.5 million users who trust itsme®

 

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Reduce onboarding costs and fraud

Automate KYC and identity verification to save time, lower support costs, and eliminate manual mistakes. Ensure every customer document comes from a trusted source and shield your business from forged IDs in the AI age.

Checkmark 2  Retrieve identity data directly from official ID documents

Checkmark 2  Ensure a single, verified customer per account

 

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Compliance without friction

Meet regulatory requirements while shielding your platform against fraud. itsme® ensures your user onboarding is compliant, giving you a secure and auditable new customer onboarding process.

EUtrust_logo_small 2 eIDAS Level of Assurance 'High' 

EUtrust_logo_small 2 Anti-Money Laundering (AML)

EUtrust_logo_small 2 GDPR

 

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Proven results with itsme®’s identity verification solution

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Use case

PayconiqbyBancontact boosts conversions and cuts costs with itsme®

By leveraging itsme’s widespread adoption in Belgium, which exceeds 80% of the country's adult population, onboarding new and existing users became faster and more reliable for PayconiqbyBancontact. This integration resulted in a 13% boost in conversions by reducing the time it took a customer to convert, making onboarding faster and smoother.

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Shaping the future of customer onboarding in your industry

One identity, endless possibilities. itsme® leads the way for a digitally connected world, where identity verification is effortless, secure, and built for the future.

Finance-1

Banking

Accelerate client onboarding with secure, compliant identity verification, reducing the process down to minutes.

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Insurance

Insurance 

Reduce dropouts during policy sign-up and claims registration with fast and secure onboarding for insurance customers.

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Telecom

Telecommunications

Simplify subscriber onboarding with secure client onboarding that gets users immediately connected to services, portals, and plans.

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Gaming

Gaming

Engage players from the first click with seamless user onboarding, and make your platform their go-to choice.

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Secure your customer journey with full security

Account creation & onboarding

New users register with verified credentials, ensuring only real people gain access from the start.

Login & authentication

Secure logins without passwords, giving trusted customers fast access while keeping imposters out.

Secure transaction approval

Confirm high-value actions like payments and document signing with secure identity verification.

Account recovery

Prevent account takeovers by ensuring only verified users can regain access to lost or compromised accounts.

Security and compliance backed by certification

Security and privacy are paramount to a trusted relationship. That’s why itsme® is compliant and certified to the highest industry standards and committed to protecting you and your customers' privacy.

eIDAS Digital ID with Level
of Assurance High
eIDAS Digital ID with Level of Assurance High
eIDAS Trust Service
provider
eIDAS Trust Service provider
ISO 27001
Certified
ISO 27001 Certified
Payment Services
Directive
Payment Services Directive
Anti-Money
Laundering
Anti-Money Laundering
European Banking
Authorities
European Banking Authorities

Frequently asked questions

How much does identification with itsme® cost?

itsme® offers a price model that includes a fixed price based on the actual number of active users in a given calendar year. If you would like to have an offer for your company, please contact us via partner@itsme.be 

Does digital onboarding with itsme® comply with financial regulations?

Yes, the know-your-customer (KYC) process is an important part of Anti Money Laundering (AML) obligations, which enables financial businesses to identify their customers and understand their financial behaviour. itsme® was founded in partnership with Belgian financial institutions, and is fully compliant with evolving European legislation and regulations.

Can citizens outside Belgium create an itsme® account?

Yes, other European citizens can create an account with their passport, eID and/or residence permit through NFC technology. Discover all the available countries here. Are you looking for a secure identity solution that you can use across Europe? Contact our team and let's discuss opportunities.

Is itsme® free for end users?

Certainly! All citizens residing in countries where itsme® is available have the option to freely download the itsme® app from the App Store, Google Play Store. See here all the available countries.

Ready to get started?

Our identity experts are available to discuss your data requirements, answer your questions, and set up a demo.

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