Cut utilities fraud
at the source
Eliminate fake accounts and repeated non-payment while delivering a seamless customer experience with itsme® digital identity platform.
Industry=Utilities
Eneco logo
Fost plus logo
gas.be logo
Elia
Energie.be logo
Steps=Utilities, Breakpoint=Desktop
Stop losing revenue to utility fraud
Gain full confidence in who you’re serving with itsme®’s identity verification for utilities. Prevent utility service fraud such as fake accounts and repeat non-payers by ensuring one verified customer per account.
Eliminate insecure, SMS-based OTPs
Lower costs tied to customer support and fraud
A woman holding a lot of shopping bags over her shoulder, holding and looking at her phone
Modernise customer experience in utilities
Speed up onboarding with automated KYC and securely enable self-service. Remove friction, boost security, and build customer trust with verified digital identity.
Become the top provider of choice with faster onboarding
Modernised and compliant digital workflows
A woman wearing glasses, standing, holding her phone in two hands and looking at it
Boost digital engagement
and loyalty
Eliminate password frustration with one-click logins, and boost customer support efficiency with digital identity for utilities from itsme®.
Personalise experiences and deliver exclusive benefits to verified customers
Help customers avoid the hassle of forgotten credentials
A woman wearing glasses, sitting on her sofa and looking at her phone
Protect utilities profit margins
Lower operational costs and grow your margins by reducing losses from utility fraud, human errors, and manual workflows. Free up support teams to focus on strategic tasks, not identity clean-ups.
Save on support overhead with passwordless login, automated KYC and self-service
Simplify utility compliance and improve data quality
A woman sitting at her table with her laptop open in front of her, she is also looking at her phone
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million users
trust itsme® as their secure digital identity
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years of expertise
in delivering digital identity
solutions
0 %
compliance
with European regulations
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organisations
trust itsme® in the public and private sector across Europe
Eneco and itsme® power the energy market
By accessing the MyEneco customer portal using itsme®, Eneco customers can carry out a variety of tasks, such as track their energy bills, view payments, check on products and services and update their details.
Success story_Utilities
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Customer experience trends in utilities in 2026
How is digital identity powering utilities sector innovation?
The shift to privacy-first: The rise of zero-knowledge proof (ZKP)
Ready to get started?
Our identity experts are available to discuss your data requirements, answer your questions, and set up a demo.
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